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November 24, 2002.
Dear Anna: A
few issues ago you mentioned Lewis and Lewis - or L&L, as I have come to call
them - for automobile insurance on cars brought to Mexico from the United States.
As I usually wait for two people to suggest the same dentist or hairdresser or
whatever and then tell my husband that everyone goes to that person, I decided
to be in touch with L&L for insurance. I logged on
to the web site and printed out the application. There was a request for the U.S.
insurance carrier, but our car doesn't travel back to Texas, so I sent an email
off to L&L asking if this was a requirement. I received a prompt response
telling me not to worry about that so I completed the form and faxed it off to
California. I also sent an email requesting confirmation of receipt. Silence.
In fact, there was no response for several days until
we came home and there was a garbled message to call someone named Daisy. In an
attempt to avoid a call to California, I tried emailing L&L. Twice. Then I
tried starting over and filled out the online application, which requires you
to call the company with your credit card. However, when I called the next morning,
I got the routine "all our representatives are busy helping other customers"
recording with the suggestion that I leave a message or call back. Calling back
was NOT an option, so I left a rather detailed communication about my attempts
as ell as my home, cell and fax numbers and email and hoped for the best. Two
days later, on Friday afternoon, the telephone rang and it was Daisy reaching
out from L&L. I'm not sure which message she got because she seemed mystified
about why I might have been trying to get in contact with her or the company.
She told me she would get my file and call me back in two or three minutes. Two
days later there was still no word from Daisy. Then on Sunday evening, just as
I was about to connect to email and tell you of my frustrations, the fax machine
started beeping and clicking and-lo and behold - my policy appeared!! Thank
you for mentioning L&L as I have saved quite a bit of money - but my question
to you is do I ever get anything besides this faxed page and a charge to my American
Express card? Is this fax official enough if I ever have an incident in Mexico
and need to prove I have insurance? Keep up the good advice!
R.
A. Dear R.A.,
You should be getting a hard copy
of your policy in the mail, along with a list of the company's representatives
in Mexico, in case of need.
I know exactly how frustrated you must have felt.
I too have my car insured with L & L…
Anna
Dear
Editor, In the 10/28 issue there was an article about
the restaurants no longer accepting credit cards.
Is that so or have they
reconsidered? Thanks in advance,
Tim Curtis
Greetings, Just
read in the (local) paper how successful the DIF campaign has been with 14 complaints
of child abuse having been filed at the District Attorney's Office.
Now, how
about some meaningful information?
How many of the complaints involved boys
vs. girls?
How many of the complaints involved US tourists vs. Mexican residents?
How
many of the complaints involved homosexual vs. heterosexual abuse?
How many
of the complaints involved strangers vs. family members?
In my opinion, DIF
should analyze this information to help them create a new, more accurate poster
which I'll bet would depict a Mexican girl with a male family member, not a boy
with a US passport! P.M.K.
I
visit PV every winter for about a month ( Feb. ) , and was talking to a fellow
the other day, he said he just came back from there and that there was quite a
bit of damage still visible from the hurricane , is this right ? of what I have
read and seen most of it was cleaned up , I would appreciate your views thanks Roger
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